Returns & Refund Policy

Thank you for shopping at uglifish.co. We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.

Returns

You have 30 days from the date you received your item to request a return.

To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In the original packaging
Accompanied by a receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

Gift cards
Downloadable software or digital products
Items marked as final sale
Perishable goods

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

Late or Missing Refunds

If you haven't received a refund yet, please check your bank account again, then contact your credit card company — it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us.

Shipping Costs

You will be responsible for paying your own shipping costs for returning your item. If you receive a refund, it will be for the cost of the product only. Original shipping costs are non-refundable.